SALES DEVELOPMENT


Bettina Gierke Coach für Personalentwicklung und Führungskräfte

My services for your sales team



Do you want to inspire your customers and generate more sales? You need: the right products, excellent service, and salesmen who fulfill the needs of your customers while effortlessly managing complaints.

Many of my clients have already experienced the benefits of successfully investing in their salespeople.


Sales workshops and on-the-job training



Training on sales, complaint management and service excellence in group formats, such as communication and behavioral training sessions, workshops or webinars for groups of up to twelve people. The interactive learning takes place in a pleasant atmosphere at your place.

 

Individual coaching in the form of on-the-job training as a separate activity or in addition to group training. Here I accompany and coach your salespeople in their everyday sales.


Bettina Gierke Coach für Personalentwicklung und Führungskräfte

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Bettina Gierke Coach für Personalentwicklung und Führungskräfte

Topics


For your sales force in the field, in the office, or staff on the front lines of retail locations, I offer training in the following topics:

SALES TRAINING

  • Practicing active sales at service counters
  • Conduct price negotiations effectively
  • Conduct sales calls purposefully
  • Generate additional sales through cross & upselling

COMPLAINT MANAGEMENT

  • Generating loyalty through the professional handling of customer feedback
  • Dealing with demanding customers
  • Dealing with complaints and insults

CUSTOMER FOCUS

  • Development and implementation of service excellence standards
  • Using solution-oriented communication
  • Turning happy customers into enthusiastic brand evangelists
Bettina Gierke Coach für Personalentwicklung und Führungskräfte
 

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Bettina Gierke Coach für Personalentwicklung und Führungskräfte

Benefits for your business



  • Gain sustainable satisfied customers
  • Increase sales in your company
  • Help your salespeople become more successful and satisfied

Customer Testimonials




  • “Practice-oriented, interactive and exciting! Bettina Gierke combines practical examples with convincing theoretical background knowledge! That’s exactly what you want from a seminar!”

    – Daniel Fedrowitz, Sales Representative of Ferrero Deutschland GmbH


  • “Absolutely personal, friendly, and practice-oriented personnel development. Ms. Gierke has supported our company in active selling and customer loyalty, showing a great deal empathy to our employees and helping them respond even better to the needs and desires of our customers.”

    – Nicole Ristic, Head of Trade BIO COMPANY GmbH


Bettina Gierke Coach für Personalentwicklung und Führungskräfte

Not just satisfied participants, but also measurable results!


Contact us now